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FAQs

How do I make a booking?

First click on "Sign Up to Book" to register and fill out a Booking Form. Following that view driver profiles and either contact a driver you like to discuss the details of your booking or submit your Booking Form straight away. Once the driver confirms your booking, you will receive a written confirmation and instructions to pay online.

If you need any help with making a booking, please email us at booking@toodooloo.com.

How is toodooloo different from other rideshare services?

toodooloo is a new type of rideshare service that provides hourly bookings at fares well below other rideshare services. We are not a taxi service. We are much more. We provide affordable hour-to-hour driving and guide services of between 1 to 12 hours, for travelers wanting the convenience and comfort of an affordable local driver who can guide you and provide you with real local advice, or for locals wanting a cost-effective chauffeur service.

Why use toodooloo instead of other tour guides?

toodooloo's focus is on creating authentic travel experiences. We provide you the opportunity of being driven around in a private car to any location of your choice by a local driver at a fraction of the cost you would pay for other private chauffeurs or tour guides. With toodooloo, you not only save time and money but you also gain access to advice and tips from locals, giving you a real feel for the city you are visiting.

How does toodooloo work exactly?

When you make a booking, select your interests, e.g. food, scenery, beaches, history, etc. and based on your responses, the driver guide will prepare the best options for you. Whether you want a step-by-step plan or you are happy to let the driver set the pace, it’s entirely up to you. Either way, you can adjust the trip anytime you like. You have the control.

Will the driver accompany me to each location?

That entirely depends on you. A driver can provide you with local advice, direct you where to go, drop you off and pick you up or even show you around different locations. Drivers want to make your trip as enjoyable and memorable as possible, any way they can.

How do I pay for bookings?

Payment for bookings are made online at the time of booking confirmation by credit card. All bookings details and costs are confirmed in writing before you pay.

How are the fees set for driver guide bookings?

Hourly rates for all drivers are set at a standard level to provide you with excellent value. There are three categories of drivers. toodooloo Standard drivers charge AU$38/hour and toodooloo Pro and Plus charge AU$45/hour. Please see our Pricing Guidelines for more information.

What driver categories are there?

The three toodooloo driver categories are:

  • toodooloo Standard – Locals who know their city well and will show you around their city using their vehicle.
  • toodooloo Pro – Drivers who have formal qualifications and recognised experience as a tour guide in the city they are providing the service, or a vehicle that can sit more than 6 passengers.
  • toodooloo Plus – Drivers with a luxury car providing a service for business travelers or other travelers seeking the extra comfort of a luxury vehicle.

What expenses are not included in booking fees?

The booking fee covers all traveling expenses. However, if any road tolls or parking fees are required, you will be informed beforehand and given a choice whether the expense is acceptable. If so, the passenger will pay the amount according to toodooloo’s policy (currently cash and soon toodooloo will provide a payment app).

Any other expenses such as food, drink, etc. are paid by passengers.

Where is toodooloo available?

toodooloo currently available in Sydney, Australia and will soon be available in Melbourne and Brisbane. We will also be expanding our service to major cities cross the globe. Look out for more on this soon....

Is toodooloo safe to use?

All toodooloo driver guides must comply with all local rideshare driver regulatory requirements. Regardless, toodooloo ensures that all driver guides have undergone a criminal history check, driving record review and have full personal liability insurance in place. toodooloo also requires all vehicles are safe and in good condition.

I don’t usually use tour guides when I travel. Why should I try toodooloo?

toodooloo drivers are more than just tour guides. They are there to give you a local experience and make sure you get to everywhere you want to go on your trip in comfort and at a cost anyone can afford!

toodooloo driver guides are as involved as you want them to be. You may just want a fast, reliable and cost-effective form of transport on your trip or you may want a planned itinerary. toodooloo does it all. It's up to you!

Is toodooloo only for international tourists?

Although toodooloo is a great new service for tourists of all types, international, domestic and business travelers, we are also are also a great service for locals looking for a cost efficient hourly driver to run errands, attend meetings, or just get around without having to drive and park.

What is toodooloo’s cancellation policy?

Cancellations may be made 48 hours before your booking with a refund of the booking fee.

What if I am not happy with my driver?

In the very unlikely event that you are not fully satisfied with your booking, please contact us at support@toodooloo.com within 24 hours after completion of your booking to inform us of the reason for your dissatisfaction. toodooloo will conduct an investigation into the matter and may provide a partial or full refund in the event that the service has failed to live up to our own high standards.

If I have any questions about toodooloo’s service, who can I contact?

We are here to make sure that you have an amazing travel experience. We welcome you to contact us anytime with any questions or requests at support@toodooloo.com.