FAQs

How is toodooloo different from other rideshare services?

toodooloo is a new type of rideshare service that provides hourly bookings at fares well below other rideshare services. We are not a taxi service. We are much more. We provide affordable hour-to-hour driving and guide services, specifically for travelers, wanting the convenience and comfort of an affordable driver who is a local in the city and can provide you with real local advice.

Why use toodooloo instead of other tour guides?

toodooloo's goal is to create authentic travel experiences for you. We provide you the opportunity of being driven around in a private car to any location of your choice by a local driver at a fraction of the cost you would pay for other private chauffeurs or tour guides. With toodooloo, you not only save time and money but you also gain access to advice and tips from a local, helping you to get a real feel for the city you are visiting. Become a toodooloo'er (yes, it's a word) and see for yourself!

How does toodooloo work exactly?

When you make a booking you will choose different categories that best reflect your interests and trip goals, e.g. food, scenery, beaches, history, etc. Based on your responses, the driver guide will prepare some options for you. Whether you want a step-by-step plan or you are happy to let the driver guide give you a general outline, it’s entirely up to you. Anyway, you can alter the booking anytime you like. If you are enjoying one location, you can stay there longer or you can shorten your time there to get to another location.

Will the driver accompany me to each location?

That entirely depends on you! Do you want the driver to provide you with local advice, direct you where to go, drop you off and pick you up? Maybe you want your driver to take you and show you around different locations. That’s fine too! Driver guides want to make your trip as enjoyable and memorable as possible, any way they can.

How do I make a booking?

Input your travel destination and dates on our website homepage to view profiles of available local driver guides. Contact any driver guide directly via the toodooloo website in order to discuss the details of your booking. Once you have agreed on the booking terms, you will receive a written confirmation and instructions to pay online.

How do I pay for bookings?

Payment for bookings are made online at the time of booking by credit card. All bookings details and costs are confirmed in writing before you pay.

How are the fees set for driver guide bookings?

Hourly rates for all drivers are set at a standard level, providing you excellent value. There are three categories of drivers. All drivers in each category charge the same affordable rates.

What driver categories are there?

The three toodooloo driver categories are:

  • toodooloo Standard – Locals who know their city well but are not professional tour guides will show you around their city using their vehicle.
  • toodooloo Pro – Drivers who have formal qualifications and recognised experience as a tour guide in the city they are providing the service, or a vehicle that can sit more than 6 passengers.
  • toodooloo Plus – Drivers with a luxury car providing a service for business travelers or other travelers seeking the extra comfort of a luxury vehicle.

What expenses are not included in booking fees?

The booking fee covers all traveling expenses. However, if any road tolls, parking or entry fees are required, you will be informed beforehand and given a choice whether the expense is acceptable. If so, you can pay the amount according to toodooloo’s policy (currently cash and soon toodooloo will provide a payment app).

Any other expenses such as food, drink, etc. are to be paid by passengers.

Why do I need to join toodooloo to make a booking?

It is free to join toodooloo. While anyone can view driver profiles, we require that you set up a basic profile in order to make a booking. toodooloo is more than just a driving service. We are a community platform built on friendship and trust. Just as passengers can learn about their drivers, so to do drivers have the opportunity to know a little bit about you too.

Are toodooloo driver guides professional tour guides?

While professional tour guides are great, we recognize that not every traveler will require that level of expertise. That is why we provide the toodooloo Standard service, using local drivers who love their city and have undergone toodooloo’s own in-house training to make sure you have a great time. We also provide professional tourist guides, who are listed as toodooloo Pro drivers.

Where is toodooloo available?

toodooloo currently available in Sydney, Australia and will soon be available in Melbourne and Brisbane. We will also be expanding our service to major cities cross the globe. Look out for more on this soon....

Is toodooloo safe to use?

All toodooloo driver guides must comply with all legal requirements to drive you. Regardless, we ensures that all driver guides have undergone a criminal history check, driving record review and have full personal liability insurance in place.

I don’t usually use tour guides when I travel. Why should I try toodooloo?

toodooloo drivers are more than just tour guides. They are there to give you a local experience and make sure you get to everywhere you want to go on your trip in comfort and at a price that anyone can afford!

Is toodooloo only for tourists?

Although toodooloo is a great new service for international and domestic tourists, we are also great for business travelers and locals looking for affordable driving services.

What is toodooloo's cancellation policy?

Cancellations may be made 48 hours before your booking and we will refund the total booking fee, minus any payment transaction fees.

What if I am not happy with my driver guide?

In the very unlikely event that you are not fully satisfied with your booking, please contact us at support@toodooloo.com within 24 hours after completion of your booking to inform us of the reason for your dissatisfaction. We will conduct an investigation into the matter and may offer a partial or full refund where the service has failed to live up to our high standards.

If I have any questions about toodooloo’s service, who can I contact?

We are here to ensure that you have an amazing trip. We welcome you to contact us anytime with any questions or requests at support@toodooloo.com.